Refund Policy
Overview
Fight Fraud with Erin provides investigative and case review services that require time, analysis, and professional judgment. This policy outlines how refunds are handled.
Payment
Payment is required prior to the start of any investigation or case review service.
Refund Eligibility
Refunds may be considered in limited circumstances, including:
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Duplicate payments
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Billing errors
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If a service is canceled before work has begun
Non-Refundable Services
Once work has begun on a case, fees are generally non-refundable.
This includes:
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Initial case reviews once completed
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Investigations that have been started or completed
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Time spent reviewing submitted materials
Because services are based on time and analysis, results cannot be guaranteed and do not qualify for refunds.
Service Scope
Refunds will not be issued based on:
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The outcome of an investigation
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The inability to identify a subject
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The inability to recover funds or assets